Success = Talent + Luck.
Distinguished Scholar and Nobel Prize winner Daniel Kahneman was asked several years ago what was his "favourite equation". The above...
The failure to consider multiple alternatives; a key flaw to any informed decision process!
How can one evaluate the best way to go forward if we don’t take the opportunity to consider more than one “different” option? So in...
To Plan B, or not to Plan B, that is the question!
A week or so prior I spotted a LinkedIn post about how having a Plan B was a bad thing to do; by way of not being totally committed to...
BATNA, is not a dirty word!
I knew my BATNA when negotiating on buying a brand new car yesterday. First off all, if there is anything in you life that you should...
In Business Occam's razor is a great principle to remember: - William of Ockham (c. 1287–1347)
Last week I was faced with making a decision with limited information and/or conclusive data. When considering all of the decisions that...
The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge. - Daniel J Bo
Information Bias Does more information guarantee better business decisions? Chances are NO! Perhaps Professor Igor Ansoff said it best...
The Art of Customer Service.....
Over the years I have focused on offering and maintaining exceptional customer service. For some it can be a hard skill to master and to...
Don't have a "Bay of Pigs" in your office.
“Groupthink Bias” In early April 1961 John F Kennedy had a secret meeting with his key advisers in the Whitehouse to discuss the proposed...
