Stop and think before you name your business!
This week I was given a Business Card. What I found amazing was the fact that I could not pronounce the name of the business, let alone...
In Business Occam's razor is a great principle to remember: - William of Ockham (c. 1287–1347)
Last week I was faced with making a decision with limited information and/or conclusive data. When considering all of the decisions that...
The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge. - Daniel J Bo
Information Bias Does more information guarantee better business decisions? Chances are NO! Perhaps Professor Igor Ansoff said it best...
Out of time and out of touch?
An old Maxim that I have always hung on to is; always be careful with time and words as neither one can be retrieved! This is of the...
The Art of Customer Service.....
Over the years I have focused on offering and maintaining exceptional customer service. For some it can be a hard skill to master and to...
Don't have a "Bay of Pigs" in your office.
“Groupthink Bias” In early April 1961 John F Kennedy had a secret meeting with his key advisers in the Whitehouse to discuss the proposed...
Trust; the most powerful tool in Business!
Trust, it's a very small word, but when achieved it's the most powerful tool in business! You may have noticed on the home page of this...
Adaptability.....Perhaps the most important word to consider in business today.
I think that Charles Darwin got it right when he surmised that Adaptability was the primary key to survival; perhaps the same can be said...
If the markets hard, go harder...... Time to get your A-Game on with the sales team!
It seems that the Australian sales markets continue to follow that traditional path of peak/post sales periods. So what can you do when...
CDJ did I hear you say?...........A path to Increased Sales & Customer Loyalty.
Photo Credit: Harvard Business Review This week I was reading an article in BRW titled "Every CEO's new obsession: the customer journey"...
